Payment and Shipping
The following conditions apply:
Shipping Conditions
Delivery is made within Germany and to the following countries.
(This list is not exhaustive. All countries to which we currently ship are those available for selection in the shopping cart system before checkout.):
Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Spain Canary Islands, Czech Republic, Hungary, United Kingdom, Cyprus.
Shipping Costs (including VAT where applicable)
These are example calculations; actual shipping costs will be displayed in the cart before completing the purchase. In particular, shipping costs for DHL Express (domestic and international) will be displayed based on weight before finalizing the order.
| Countries | Carrier | Flat rate € |
|---|---|---|
| Germany | DHL (= Deutsche Post) | 5.90 |
| Germany from €145 gross merchandise value | DHL (= Deutsche Post) | free shipping |
| France, Italy, Netherlands, Austria, Belgium, Bulgaria, Estonia, Greece, Latvia, Lithuania, Luxembourg, Malta, Poland, Romania, Slovakia, Slovenia, Cyprus | DHL (= Deutsche Post) | 9.90 |
| France, Italy, Netherlands, Austria from €170 gross merchandise value | DHL (= Deutsche Post) | free shipping |
| Denmark, Finland, Ireland, Sweden, Spain, Spain Canary Islands | DHL (= Deutsche Post) | 12.90 |
| Czech Republic, Portugal, Hungary | DHL (= Deutsche Post) | 14.90 |
| Liechtenstein, Norway, Switzerland, United Kingdom | DHL (= Deutsche Post) | 19.00 |
| Germany | UPS | 5.90 |
| Germany from €145 gross merchandise value | UPS | free shipping |
| Belgium, Denmark, Finland, France, Italy, Luxembourg, Netherlands, Austria, Poland, Sweden, Czech Republic | UPS | 24.00 |
| France, Italy, Netherlands, Austria from €170 gross merchandise value | UPS | free shipping |
| Greece, Ireland, Portugal, Spain | UPS | 29.00 |
| Bulgaria, Estonia, Croatia, Latvia, Lithuania, Romania, Slovakia, Slovenia, Hungary | UPS | 44.00 |
| Liechtenstein, Norway, Switzerland, United Kingdom | UPS | 54.00 |
Unless otherwise stated in the respective offer, delivery of the goods within Germany takes place within 2 - 3 days, for international deliveries within 5 - 20 days from conclusion of the contract (in the case of advance payment after the time of your payment instruction).
Please note that deliveries are not made on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the goods in one combined shipment unless we have made different arrangements with you. The delivery time in this case is determined by the item with the longest delivery time you have ordered.
Surcharges
We currently apply a bulky goods surcharge of €10.00 when a bulky item is in the cart. This surcharge also applies even if the threshold for free shipping has been reached.
Payment Terms
For deliveries within Germany, you have the following payment options:
- Advance payment by bank transfer
- Payment by credit card
- Payment via PayPal
- Payment via Sofortüberweisung (instant transfer)
For international deliveries, you have the following payment options:
- Advance payment by bank transfer
- Payment by credit card
- Payment via PayPal
- Payment via Sofortüberweisung (instant transfer)
Further Details on Payment
When paying by credit card, your credit card account will be charged upon conclusion of the contract.
If you have any questions, you will find our contact details in the imprint.