If the ordered items are in stock we ship on the same day that we receive your order, if it reaches us by 1:00 p.m., local time, on a business day. On unusually busy days, orders may not be shipped until the following business day. View detailed information regarding shipping costs and transit times.
Although our ordering software and hardware is highly reliable, it is possible, though infrequent, that your order may not get through due to an illegible fax, an interrupted on-line transmission, or other uncontrollable factors. If you have not heard from us within two business days after placing your order, please call or send us a mail.
99 % of all items in our online-catalog are in stock in our warehouse and can be shipped immediately. Items which are readily obtainable are promptly restocked, but may occasionally have be back-ordered, causing a few days' delay in shipping. Should such a delay occur, we will either inform you immediately, or ship a partial order and ship the back-ordered items separately by the fastest available means, at no extra cost (Free shipment of backorders only within the European Union).
We obtain many of our tools directly from overseas. Re-stocking tools from these sources takes much longer because of the distances involved and we therefore keep relatively large number in stock. We pride ourselves on the fact that we are able to ship these tools, almost without exception, in time frames no longer than those for items obtained domestically. Non-stock items (few only) are marked with a delivery time. We'll be happy to answer your all inquiries regarding availability of tools.